In order for the employee to understand current policies and procedures, a small business owner must ensure that training manuals or online employee training are kept current. This includes any system enhancements and /or change in policy or procedure. In addition, keep the user in mind when designing training manuals or online training; keep the employee training material interesting for the learner. Use language that is not "corporate" and include images and multi-media.
Much of this employee training and reference material belongs online these days in a company Intranet. But, if your organization is not ready to embrace the online world, keep the manuals up-to-date and interesting. When possible, in computer training, incorporate visual images of the computer screen (multi-media screen capture) to illustrate functions, examples, and how to's.